Intellectual Technology & Communication
Managed IT Services

Our Service Plans

Managed Services Plans

Our Approach

Our Managed Service Plans allow your business to leverage our agile approach, management technology, depth of experience and vendor relationships. Experience the benefits of a true managed support service:

  • No need for you to create your own dedicated IT department.

  • Know your IT support costs in advance every month.

  • Peace of mind from knowing that your technology is being looked after.

  • Reduce your IT problems with regular, preventative maintenance and active alerting.

  • Clear and easy to understand reporting on any issues.

  • One point of contact for all your IT requirements.

  • Flexibility and adaptability to change as your business grows.

Service Comparison

There are three ways that we support your business ranging from reactive support without any recurring commitment through to a complete model based on our technical best standards. Each offering is designed to suit your business operations and budget.

Reactive Proactive Complete
Devices n/a 1 x Desktop/Laptop + 1 x Mobile 1 x Desktop/Laptop + 1 x Mobile
Onboarding n/a Billable Billable
Site Documentation & Platform No Included Included
Standardised technology No Phased Approach* Mandatory
Managed Backup No Optional Management Only
Managed Security
Managed AV No
Free + management Free + management
Managed Ransomware No
Optional Free + management
Managed Hosted Email Filter No
Optional Free + management
Router / Firewall No
Optional Management only
Patching
Operating System (windows) No
Free + management Free + management
Third party No
Optional Free + management
Remote Monitoring and Management Tools
Monitoring No
Included Included
Remote control No
Included Included
Automation No
Included Included
Reporting
Executive Summary No
Included Included
Asset Inventory Reports No
No Included
Service Level Agreement Best Effort
Premium Premium
Helpdesk 8x5 (MON-FRI 9am-5pm)
Remote Billable Time Yes (Unlimited) Yes (Unlimited)
Onsite Billable Time Emergency Issues Only Yes (Unlimited)
Travel Time + Travel Cost Travel Cost Travel Cost
Helpdesk Out of Hours
Remote Billable Time Yes (Unlimited) Yes (Unlimited)
Onsite Billable Time Billable Time Emergency Issues Only
Travel Travel Time + Travel Cost Travel Cost Travel Cost
Your Team
Account Manager Billable Time Yes (Unlimited) Yes (Unlimited)
Dedicated Technical Resources No Yes Yes
Quarterly Review No Included Included
Out of Agreement Work & Projects
Solution Architect Billable Time Billable Time Billable Time
Project Management Billable Time Billable Time Billable Time
Hardware and Software Procurement Yes Yes Yes
Client Commitment
Minimum Term n/a 12 months 12 months
Pricing Model Per hour (min 3 hours) Per User Per User
Billing Credit Card Direct Debit or Credit Card Direct Debit or Credit Card
Payment Terms
Pre-payment
14 days 30 Days
Exit Terms n/a 60 Days 60 Days
Covered Infrastructure
Server (AD, DHCP, Fileshare) No Yes Yes
Firewall No Yes Yes
Network Segment No Yes Yes
Price Advantage
Recurring Monthly Charges n/a Full Over 30% discount
Consulting / Project Full 10% discount 15% discount